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How can I track my order?
Once your order is shipped, a tracking number will be sent to your email.
Can I change my order details?
Please note that all sales are final. We do not accept any order change, refunds or returns once payment has been completed.
When will my order be shipped?
Usually shipped within 5-7 business days of customer's order.
What payment methods do you accept?
How much is the shipping fee?
Within Australia:Free shipping for purchases over AUD $129, $12 shipping for purchases under AUD $129.
International segment: Free shipping for purchases over AUD $169, shipping for purchases under AUD 169, $12-$20 AUD.
Do you offer international shipping?
Yes, we ship worldwide.
Australia：
Standard Shipping: 4–8 business days
(Shipping costs are calculated at checkout based onlocation.)
International：
Delivery times vary by destination, typically between 7–12
business days. Please note: International orders may be subject to
customs duties or import taxes. These are the
responsibility of the recipient.
How long does delivery take?
Most parcels arrive within 2–3 weeks of placing your order，as it depends on the courier, but we will do our best to get your order to the courier as soon as possible.
What should I do if my package is lost?
Please feel free to email us memoracreavant@hotmail.com
we’re happy to assist with.